Corporate Development Center

Workplace Development

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Workplace Development

Communicating & Listening Effectively

Good communication skills are critical to establishing healthy, valued internal and external relationships within your organization. In this course, you will learn techniques to help improve how you communicate and respond to others, empowering you to function more effectively in your work environment. (1 Day) 


Dealing with Difficult Conversations

Difficult conversations in the workplace are bound to occur. This course helps you build relationships by finding common ground and reaching true agreements, negotiating when necessary to manage conflict. (1 Day)


Conflict Management

Conflict is inevitable, but if left unchecked it can be highly destructive within an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. (1 Day) 


Team Building

Before you can build a cohesive team, individual team members must understand their own values and ways they connect with others. In this program you will learn skills to build your sense of value and incorporate each individual’s strengths to build a group identity. (1/2 Day) 


Building Organizational Trust

This program helps you to build a cohesive and collaborative organizational culture by teaching you the benefits and behaviors that will inspire a trusting culture, recognize and practice the Five Pillars of Trust, and regain trust that has been lost. (1 Day) 


Developing Positive Relationships at Work

Without healthy working relationships, no amount of education or experience can drive performance. This course equips participants with the tools to unite around a common mission, develop rapport, establish trust, and create a positive environment in which to work. (1/2 Day) 


Challenging Negative Attitudes

This course explores how to challenge individual negativity as well as how to protect yourself from the negativity of others. Behavioral models to use in coaching yourself and others in how to build optimistic responses to any given situation are taught. Learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment. (1 Day)


Defining Team Roles & Responsibilities

When a team is working well together, the result is high productivity and satisfaction. However, when team roles and responsibilities are not clearly defined, the benefits of teamwork often vanish. This program helps ensure that every team operates at its highest potential by defining the team vision and mission, creating a mission critical action plan, establishing clear roles and expectations for individuals and obtaining unconditional commitment and accountability from every team member. (1/2 Day) 


Effective Listening Skills

Statistics show that people spend more time listening than talking. Being a good listener has many benefits, especially in the workplace. People with well-developed listening skills are more productive, are better problem solvers, and have healthier interpersonal relationships. But without the proper training, two things can stand in the way of effective listening: bad habits and style differences. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships. (1/2 Day)


Resolving Conflict at Work

Conflict is an inevitable part of work. Whether between individuals or teams, at some point, conflict will arise and need to be addressed. But resolving conflict doesn't need to be a negative experience, in fact, managing conflict can be a catalyst for positive change. This half-day program explores various work relationships and their impact on the employee, how business relationships can be managed to avoid unnecessary conflict, how to use effective resolution steps when conflict occurs, and how to deal with difficult people when managing conflict. (1/2 Day) 


The Art & Science of Communication

Good communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various personalities. (1 Day) 


The Art of Effective Communication

It is not unusual to hear people in companies say, "We have a communication problem here." Good communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate more effectively and avoid unnecessary conflict. (2 Day)


Assertiveness Skills

Assertiveness skills are crucial to professional development, as well as other aspects of life. Asking for what you need, handling confrontations gracefully, and putting ideas forward with confidence. Not only do these skills improve teamwork, focus discussions, and build relationships, but they also help individuals to become competent, constructive, confident, and perform at their best. Assertiveness Skills provides the skill development, practice, and understanding individuals need to learn to how to be truly assertive. (1/2 Day) 


Civility in the Workplace

It is not always a given that you will like the people that you work with, but it is important to understand the value of being civil to one another. In this course participants will identify different types of disruptive behavior and learn techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the organizational culture into one of trust and teamwork. (1 Day) 


Cross Functional Teams

Today's corporations have entered a new business era with rapidly changing markets and technology. With this rapidly changing and highly competitive world of business, companies are forced to produce in a timely and error-free manner. There is a never-ending pursuit for perfection with no room for error, as firms must compete for a limited market share for their goods and services. In light of this, traditional corporate structuring must be revised to address the needs of today's market place. (1/2 Day)


Managing Remote Teams

The "workplace" is being redefined. Over two-thirds of business professionals report being involved in virtual work - and new technologies and global markets ensure that the trend will continue. The results are increased flexibility and productivity, and enhanced employee and customer satisfaction. This program addresses the special considerations of managing geographically dispersed teams, including establishing expectations for completing work and meeting deadlines, maintaining regular contact, legal and safety issues for employees working out of the office, and tips for long-distance coaching and motivation. (1/2 Day) 


The Art of Influencing Others

Develop creative ways to establish rapport and build relationships through a deeper awareness of the power of nonverbal communication. Learn how to avoid common communication barriers. Recognize communication styles preferences, and tailor your communication to be more effective with each style. Learn methods for de-escalating difficult situations and resolving conflict effectively, and lay the foundation for more effective communication. (2 Day) 


Multi-Generational Workplace

Today's generationally-diverse workforce is an asset, bringing a variety of skills, knowledge, and experience to the organization. Finding ways to connect effectively with the various generations within the workplace can be challenging, however. Through this program, you will gain a better understanding of the four generations that make up the current workforce - Veterans, Baby Boomers, and Generations X and Y - and how their unique experiences and expectations impact their view of the workplace. Identify the challenges of working with multiple generations, and learn techniques that foster respectful communication and positive interaction with all groups. (1/2 Day)